Operator Details and Corporate Information
Gala Spins is operated by LC International Limited, a company incorporated in Gibraltar. LC International Limited is a subsidiary of Entain plc (formerly GVC Holdings plc), one of the largest sports betting and gaming groups in the world. The company operates a portfolio of regulated online gambling brands in Great Britain, including Gala Bingo, Gala Casino, Ladbrokes, and Coral.
LC International Limited holds all applicable gaming licences required to offer online gambling services to customers resident in Great Britain. Full corporate details are available upon written request to our registered address.
Regulatory Licences
United Kingdom Gambling Commission
For customers located in Great Britain, Gala Spins operates under a Remote Operating Licence issued by the UK Gambling Commission (UKGC), the statutory regulator for gambling in Great Britain established under the Gambling Act 2005.
- Licence holder: LC International Limited
- Licence number: 54743
- Licence type: Remote Casino Operating Licence
- Regulatory authority: UK Gambling Commission, Victoria Square House, Victoria Square, Birmingham, B2 4BP
- Regulatory website: www.gamblingcommission.gov.uk
Licence details can be independently verified through the UK Gambling Commission’s public register of gambling businesses, accessible at www.gamblingcommission.gov.uk/public-register.
Gibraltar Gambling Commissioner
LC International Limited also holds licences issued by the Gibraltar Gambling Commissioner under the Gibraltar Gambling Act 2005 and its subordinate regulations.
- Licence numbers: RGL 010 and RGL 012
- Regulatory authority: Gibraltar Gambling Commissioner, Suite 2B, Leisure Island Business Centre, Ocean Village, Gibraltar
Territory of Service and Eligibility
The services provided through this website are offered exclusively to customers located in Great Britain (England, Scotland, and Wales) under the authority of the UK Gambling Commission Remote Operating Licence referenced above. Customers located in Northern Ireland, or in any other jurisdiction where online gambling is prohibited or not regulated, are not permitted to access or use the services.
All customers must satisfy the following eligibility criteria before registering an account:
- They must be aged 18 years or over. Gambling by persons under the age of 18 is a criminal offence in Great Britain under the Gambling Act 2005.
- They must be physically located in Great Britain at the time of registration and during use of the services.
- They must not be subject to any active self-exclusion arrangement, including through the national self-exclusion scheme GamStop.
- They must not be acting on behalf of a third party.
Age verification checks are carried out at the point of registration. Where automated verification is unsuccessful, customers are required to submit documentary evidence of age and identity before any gambling activity may take place and before any funds may be deposited or withdrawn. No exceptions to this requirement are made.
Anti-Money Laundering and Know Your Customer Policy
LC International Limited is subject to the UK Proceeds of Crime Act 2002, the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 (as amended), and UKGC Social Responsibility and Technical Standards codes of practice. The company maintains a comprehensive Anti-Money Laundering (AML) programme and Know Your Customer (KYC) framework in full compliance with these obligations.
Know Your Customer Procedures
Before a customer may deposit funds, place wagers, or withdraw winnings, the operator is required to verify the customer’s identity and, where applicable, the source of their funds. The KYC process may require customers to provide one or more of the following:
- A valid government-issued photographic identity document (for example, a passport or driving licence)
- Proof of current residential address dated within the preceding three months (for example, a utility bill or bank statement)
- Evidence of source of funds or source of wealth where the customer’s gambling activity meets defined thresholds
- Any additional documentation reasonably requested by the compliance team
Documents submitted for verification purposes are processed securely and retained in accordance with applicable data retention obligations.
Anti-Money Laundering Controls
The operator monitors all customer accounts and transactions on an ongoing basis for indicators of suspicious activity. Where concerns arise, the operator is legally obliged to file a Suspicious Activity Report (SAR) with the UK National Crime Agency (NCA) and may be required to suspend account activity pending further investigation. The operator is prohibited by law from disclosing to a customer that a SAR has been or may be filed.
The operator does not accept deposits or process withdrawals to or from accounts held in the name of a third party. All payments must originate from and return to a verified payment method held in the customer’s own name.
Data Protection
LC International Limited processes personal data in accordance with the UK General Data Protection Regulation (UK GDPR) as retained in domestic law by the European Union (Withdrawal) Act 2018, and the Data Protection Act 2018. The company is registered as a data controller with the Information Commissioner’s Office (ICO).
Personal data collected in connection with account registration, identity verification, and gambling activity is processed for the following purposes:
- To perform the contract between the operator and the customer, including account management, payment processing, and the provision of gambling services
- To comply with legal and regulatory obligations, including AML/KYC requirements and obligations imposed by the UKGC
- To protect the legitimate interests of the operator, including fraud prevention, security monitoring, and the detection of problem gambling indicators
- Where applicable, with the customer’s consent, to send marketing communications
All data transmissions between the customer’s device and the operator’s servers are secured using Transport Layer Security (TLS) encryption. Financial data is processed in compliance with Payment Card Industry Data Security Standard (PCI DSS) Level 1 requirements. Customer funds are held separately from the operator’s own operating funds.
Customers have the right to access, rectify, or erase personal data held about them, subject to applicable legal limitations. Requests relating to personal data should be directed to the operator’s Data Protection Officer using the contact details provided in the Privacy Policy, which is available on this website.
For further information regarding how personal data is processed, customers are referred to the full Privacy Policy.
Responsible Gambling
The operator is committed to promoting responsible gambling in accordance with the UKGC’s Licence Conditions and Codes of Practice (LCCP), including the Social Responsibility Code of Practice. The following tools and resources are available to all registered customers:
Player-Controlled Limits and Tools
- Deposit limits: Customers may set daily, weekly, or monthly deposit limits on their account. Limits take effect immediately when reduced and are subject to a cooling-off period when increased.
- Loss limits: Customers may set limits on the amount they are prepared to lose within a defined period.
- Session time limits and reality checks: Customers may configure reminders to be displayed at intervals during a gambling session, including the duration of the session and net win or loss position.
- Cooling-off periods: Customers may restrict access to their account for a defined period without permanently closing their account.
- Self-exclusion: Customers may request self-exclusion from the platform for a minimum period of six months. During any self-exclusion, the account is suspended and marketing communications are ceased. Customers wishing to self-exclude from all UKGC-licensed gambling operators simultaneously are directed to register with GamStop.
Monitoring and Safeguarding
The operator employs automated systems to monitor customer activity for patterns consistent with problem gambling. Where such patterns are identified, the operator may contact the customer, apply temporary restrictions, or take other proportionate action in accordance with its obligations under the UKGC LCCP.
External Support Organisations
Customers who are concerned about their gambling, or who are seeking support for a person affected by problem gambling, are encouraged to contact one of the following independent organisations:
- BeGambleAware – National helpline: 0808 8020 133 (free, 24 hours)
- Gambling Therapy – Free online support and counselling
- GamCare – National Gambling Helpline: 0808 8020 133
- GamStop – National self-exclusion scheme for UKGC-licensed operators
Game Fairness and Independent Testing
All random number generators (RNGs) used in casino and slot games offered on this platform are independently tested and certified for fairness by approved testing laboratories. The operator uses the services of Gaming Labs International (GLI), a testing body approved by the UK Gambling Commission. Return-to-player (RTP) percentages for individual games are available within each game’s information or help section.
Dispute Resolution
Internal Complaints Procedure
Customers who wish to raise a complaint are encouraged to contact the customer support team in the first instance, using the contact details available on the Contact Us page. The operator will acknowledge all formal complaints within 24 hours of receipt and aims to provide a substantive response within 8 weeks of the complaint being received.
Complaints should be submitted in writing, providing a clear description of the issue, relevant dates and transaction references, and the outcome the customer is seeking. All complaints are logged and handled in accordance with the operator’s internal complaints management procedure.
Alternative Dispute Resolution
Where a complaint has not been resolved to the customer’s satisfaction following the conclusion of the internal complaints procedure, or where 8 weeks have elapsed without resolution, customers have the right to refer the matter to an Alternative Dispute Resolution (ADR) entity approved by the UK Gambling Commission.
The operator’s designated ADR provider is:
- eCOGRA (eCommerce Online Gaming Regulation and Assurance)
- Website: ecogra.org
The ADR process is free of charge to customers. Referral to an ADR entity does not affect a customer’s right to pursue legal proceedings. Customers also have the right to refer complaints directly to the UK Gambling Commission, which maintains responsibility for the licensing and regulation of the operator. The UKGC does not resolve individual complaints but may take regulatory action where a pattern of conduct is identified.
For information on the UKGC’s complaints process, customers may visit www.gamblingcommission.gov.uk/contact-us/raise-a-concern.
Regulatory Compliance Statement
LC International Limited is committed to conducting its operations in full compliance with all applicable laws and regulations of Great Britain, including the Gambling Act 2005, the UKGC Licence Conditions and Codes of Practice, the UK GDPR, the Data Protection Act 2018, and applicable anti-money laundering legislation. Any material changes to the operator’s licensing status will be reflected on this page.
This page was last reviewed in May 2026. Customers who have questions relating to licensing or regulatory compliance may contact the operator using the details set out on the Contact Us page.